Atria Senior Living
In 2020, the COVID-19 pandemic changed how people interacted with restaurants. In response, businesses reacted by providing more options for customers and employees to safely pickup and serve food. At Papa John's, we faced a number of challenges to research, design, and operationalize a curbside pickup experience that met customer needs.
We set out to make our digital experiences simple, modern and fun while meeting our goals of reducing user friction, adding customer value and achieving business outcomes.