2018
Atria Senior Living
I coded this landing page for a special promotion in HTML, CSS & Javascript.
2021-PRESENT
Designing Returns Experiences at AT&T
AT&T's products and services are complex, and so are the customer journey's that go along with them. Returning devices and equipment was an often forgotten-about experience, until trade in promotions brought in large return volumes and high amounts of user friction. Our team set out to look broadly at simplifying the customer experience for returns which involved understanding how we operate within reverse logistics and the supply chain.
2020
Curbside Pickup
In 2020, the COVID-19 pandemic changed how people interacted with restaurants. In response, businesses reacted by providing more options for customers and employees to safely pickup and serve food. At Papa John's, we faced a number of challenges to research, design, and operationalize a curbside pickup experience that met customer needs.
2018-2020
Product Design at Papa John's
We set out to make our digital experiences simple, modern and fun while meeting our goals of reducing user friction, adding customer value and achieving business outcomes.
2019
Butchertown Grocery
I coded the Butchertown Grocery website using HTML, CSS, JavaScript, PHP & MySQL.
